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CANCELLATION POLICY

 

PSB is committed to your utmost satisfaction. If you are not totally satisfied with our product or your Annabiol program, please do let us know! Our customer support team will find the best solution to keep you satisfied. For trial offers and promotions, you may cancel at any time and if you are not satisfied, we will also refund the cost of the initial month of trial. For returns and refunds of products from standard programs, please see the policy below. You may contact us either by email at the following address : contact@biolorma.com or by telephone on +44 20 3769 2621.

1. RIGHT OF WITHDRAWAL AND ABSOLUTE GUARANTEE

1.1 Right to retract

No later than fourteen (14) days following the receipt of the Products (and if applicable the trial offer, the Premium and / or the Gift) ordered by the Customer, or the last of the Products and / or the case the trial offer, the Premium in the event of delivery fragmented due to PSB, the Customer has the right to notify PSB of its desire to exercise its right of withdrawal without having to justify a reason, or to pay a penalty. Products such as, if applicable, the trial offer, the Premium and / a gift must be returned intact, complete, with the seal closed (in the case of Products), in the original packaging and by a means ensuring their proper transport and safety. Products whose seal has been unsealed by the Customer after delivery can no longer, for reasons of hygiene and health protection, be returned and therefore cause the Customer to lose the benefit of this right. The burden of proof of the exercise of the right of withdrawal is the responsibility of the Customer. If he has chosen to send an email, the Customer will then receive an acknowledgment by email when his request is being processed. If he has chosen to exercise his right by post, PSB advises that he exercise this right by registered letter with signature on delivery. Then, no later than fourteen (14) days after the day of his request, the Customer must return the Products, along with the Premium and / or gift received, if applicable, to the following address for reimbursement:

PSB c/o D2
Z.A. de la Crau N°8
13670 Saint Andiol
France

The Customer will bear all the costs associated with the return of the Products and, where applicable, the trial offer, the Premium and / or the Gift (with the exception of a defective Product upon receipt, or an error when sending the Product which would be attributable to PSB). The return of the ordered Products and / or, if applicable, the trial offer, the Premium and / or the gift will not give rise to the reimbursement of the initial shipping costs because the amount of the shipping costs is fixed. PSB will reimburse in full the Product (s) returned no later than fourteen (14) days following their physical receipt at the address indicated above. This reimbursement will use the same means of payment as that chosen by the Customer when placing the Order. Cash on delivery is not accepted.

1.2 Absolute Guarantee

PSB offers the possibility to change your mind during fifteen (15) days. During this period, if the Customer is not completely satisfied with the Product(s) ordered, he/she has the possibility to return it/them to the postal address :

PSB c/o D2
Z.A. de la Crau N°8
13670 Saint Andiol
France

and obtain a reimbursement of the sums paid for the returned Product(s), without having to provide any explanation. Only one refund request can be accepted, per Product and per Customer. It is specified that only unused closed Products are reimbursed. The shipping costs related to an Order in the Standard Offer and/or Trial Offer/prize/gift remain at the Customer’s expense. The Customer shall bear the cost of returning the Product(s) and may not under any circumstances claim a subsequent refund. Refunds do not apply in the event of improper use. The abusive nature of a use remains at the discretion of PSB.